We are here to help and ensure your love your CHOOZE!


We ship to continental USA addresses using either USPS, Fedex or UPS.  We process orders Monday-Friday, except on federal holidays.  Please note that any address not in the continental United States is subject to additional freight fees.

  • We offer free standard shipping on all orders over $50.  These are typically shipped via the US Postal Service or FedEx Smartpost. Orders are processed for shipping within 3-6 business days.
  • Two-day shipping is available for an additional charge and typically arrives in 2-3 business days. Two-day orders placed by 11am central standard time will ship the same day and take two days to deliver.

    For international orders, please look for alternative online retailers with international shipping programs such as nordstrom.com and ebay.com


    We want you to love your new CHOOZE - But if your new product is not bringing you happiness, please let us know so we can make it right.  We accept returns and exchanges on all new and unworn products within 30 days of the purchase date.

    Upon submitting the form below, you will get an automated email letting you know we are working to generate your complimentary return label and a return/exchange form. Note that free returns are only valid from continental USA mailing addresses.  Items labeled "final" are final sale and are not eligible for our free returns program. We are more than happy to provide you with instructions on how to exchange these items.

    Please fill out the form below and a member of the CHOOZE team will respond to you within a few business hours. Please allow extra time if you submit the form during holidays or weekends. 

    Click here to fill out our return/exchange request.
    Ship Returns to: CHOOZE HQ, 13101 Preston Road #550, Dallas, TX 75240  and include this form.
    Happiness Guarantee


    Here at CHOOZE, we want the best for you and your kids: an easy shopping experience, high quality products and excellent customer service. We work hard to ensure that every interaction you have with CHOOZE is a happy one.

    Our team at CHOOZE HQ is eager to answer your questions or address your concerns.  Email us to let us know you love our products at happy@choozeshoes.com or post on social media @choozeshoes. 

    If you are ever unhappy with one of our products, please contact us at unhappy@choozeshoes.com so we can do our best to make things right. If you do not reach us right away, leave a message and we’ll get back to you quickly.

    Happiness is what we CHOOZE!


    How can I wash my CHOOZE shoes?
    It is usually best to wipe down our shoes gently with a damp cloth and allow them to air dry.  All of our shoes include removable insoles that can be washed in a washing machine on cold water.  Please air dry the insoles, too.

    Are your outsoles non-marking?
    The outsoles on all of our play shoes (Dance, Jump, Scout, Twist, Fresh Spin, Move) are all non-marking. 

    Where can I purchase CHOOZE shoes in a store?
    Please refer to our store locator to find a CHOOZE retailer near you.

    Where are CHOOZE shoes manufactured?
    Our shoes are currently made in China. Our factory is required to uphold social compliance requirements, pay fair wages, and sign a code of conduct. Regular visits from our staff ensure these policies and regulations are followed.

    Are CHOOZE shoes Fair Trade?
    While there are no fair trade standards for footwear manufacturing at this time, we do employ fair trade principles into how we operate.

    Can I get a pair of CHOOZE with the same fabric on left & right?
    Our shoes are always different and that is what CHOOZE is all about. Our shoes are available in pairs that are matched but never the same. Sometimes the difference is subtle and sometimes it is bold. We hope you will find a pair that inspires you.

    What are Vegan shoes?
    Our shoes are footwear made without leather or any animal ingredients.

    Contact Us

    We would love to hear from you!   We typically respond all emails within one business day. Click here to fill out our contact form.  For returns or exchanges, please fill out our return form.

    If you are looking for USA wholesale or international distribution information, click here.

    Back to Top